Cancellations:
Orders may be cancelled within 24 hours of placing an order online, assuming the order has not already been shipped. Please write to us at customerservice@peekaboodreams.com to cancel your order. In the event of a cancellation, your payment will be returned to your account within 18-20 days.
Return and Exchange:
We stand behind the products we create. If you are not happy with the quality of your order, have received an incomplete/wrong order or believe your product is defective, please contact us so we can make things right.
In case of a return, you may choose any other item of the same value or more. We offer refunds only if the item has a manufacturing defect.
To be eligible for a replacement/return:
Inform us within 48 hours of receipt and return it within 10 days
The item must be unused and the labels as well as packaging intact.
Replacements/returns are not accepted if:
- The return request is made outside the specified time frame
- The product has been shipped internationally (outside India)
- Personalised orders or specific sale items
Please note that we require all returns or exchanges to reach us within 14 days from delivery date.
Refund Policy:
In case you wish to cancel an order or if the product delivered is different from the order placed or is defective, please write to us at customerservice@peekaboodreams.com, with your order number, product(s) ordered and reason for return/cancellation. We will follow up with detailed instructions on how you can initiate a return or exchange. Your payment will be returned to your bank account within 18-20 days.
